The incorporation of GPTs and Digital Assistants in customer service brings numerous advantages, including efficiency, availability, personalization, and cost-effectiveness. While AI takes on repetitive and straightforward tasks, human agents are now focusing on more complex and nuanced customer interactions.
This synergy between AI and human effort leads to a more effective customer support system. AI can provide timely tailored responses, enhancing customer satisfaction.
Another key aspect of our service is linking AI agents to your existing knowledge bases. This ensures that the AI solutions are well-informed and can provide accurate and relevant responses to customer queries. This provides a seamless integration with your existing support processes.
Key Benefits of a Chatbot for your Customer Service
Cost-effective 💰
Chatbots can help businesses save money by automating customer service and support.
24/7 Availability 🕰️
Chatbots can provide instant responses and support, even outside of business hours.
Enhanced User Experience 🤖
Chatbots can provide a personalized experience by tailoring responses based on user data.
How we differentiate
We provide an end to end conversational AI development including building digital assistant tools powered by AI and conversational AI strategy for your company. We utilize the latest large language models and advanced RAG (Retrieval Augmented Generation ) techniques to make sure your digital assistant is comprehensive and yields the most accurate answer. We can also provide expert advice on how best to design your customer service journey to maximize the impact and ROI of deploying a AI Digital Assistant.
No longer are businesses restricted to the traditional, often cumbersome methods of handling customer queries. Advanced Chatbot and LLM technologies are reshaping the customer services industry and how Metatron Consulting is at the forefront of this revolution.
€ Cost Estimates
The actual cost will be based on a number of factors driven by complexity of the chatbot build (1wk to 6 wks build), scale of LLM build and level of systems integration.
Starting from €3,000 ex VAT*
Cost Drivers
CHATBOT BUILD
How much complexity is required to build the customer experience and use cases
LLM BUILD
How much data, documentation is required to be ingested to train the LLM
SYSTEM INTEGRATION
How much integration work is required with other systems e.g Salesforce, websites etc
OTHER FACTORS
Amount of CSS, Custom code e.g Phyton
Extra Free Services
We shall monitor the results of the digital assistant and provide assistance by our human experts until you are satisfied with the output . We will offer free model improvement and upgrades as they are released.
